How can we help?
Find answers about tournaments, teams, lock-in, brackets, overflow, rewards and your account. If something is not clear, contact us directly.
Support chat
Get help with account issues, tournament problems, payments or match flow.
Knowledge base
Learn how ETournify works before joining, hosting or managing tournaments.
Discord
Join the community, ask questions and follow tournament updates.
Choose what you need help with.
Get started
Create an account, join tournaments and build your player profile.
Tournaments
Understand registration, lock-in, match rooms and bracket flow.
Payments
Learn how prize pools, rewards and payouts are shown on the platform.
My account
Username, profile, teams, match history and account settings.
How do I join a tournament?
Open the tournaments page, choose an event, create or join a team and follow the registration steps.
Do I need a full team?
For team tournaments, yes. Your squad must meet the tournament requirement before joining or locking in.
What is lock-in?
Lock-in confirms that your team is ready before the tournament starts. If you do not lock in, you may lose your spot.
What is overflow?
If a tournament creates multiple brackets and the last bracket is not full, that bracket can enter overflow. Extra teams can still fill the remaining spots without breaking the tournament flow.
Where do I see match details?
Once your match is ready, the match room shows your opponent, lobby information, match status and result flow.
Can players win real rewards?
Yes. Prize information is shown before joining, so players know exactly what they are competing for.
Where are payouts shown?
Reward places and payout information are shown on the tournament page and support flow where available.
Can I change my username?
Your account settings handle profile and account details. Availability depends on the current platform rules.
Where is my match history?
Your profile keeps tournament activity, match results and competitive history in one place.